Crown Heights Medical Centre
Crown Heights Medical Centre is a long established medical practice serving the residents of Basingstoke and its surrounding villages. We relocated to our current premises at Crown Heights, Basingstoke which is a modern, custom designed facility. Crown Heights Medical Centre is situated on Alencon Link between the Railway and Bus Stations, we can be accessed by car, but car parking is extremely limited on site and is only for up to one hour - we do have parking provided at Festival Place, which is a flat 50 metre walk across the footbridge. May we ask you to consider the elderly and disabled before parking on site unless you are very ill and feel that you cannot access our premises from Festival Place.
Our practice currently enjoys the support of 15 doctors and a full practice nursing team from 21 individual consulting rooms and 2 dedicated nursing suites. We offer a full range of primary care services and welcome new patients.
Unfortunately, we have to restrict the distances where we and our supporting staff will travel to provide care and therefore before you attempt to register at the practice you may wish to determine whether you reside within our boundary. Please click here to use the post code tool to establish if you are in our catchment area.
National Diabetes Audit
Crown Heights are taking part in the National Diabetes Audit, for more information please have a look at the following PDF. National Diabetes Audit
North Hampshire CCG
Keep up to date with new services and what's happening in the North Hampshire CCG by reading the latest issue of Tonic, the CCGs Newsletter. Click here to subscribe.
Telephone Triage - With effect from the 8th June 2016
In order to make better use of our same day appointments you will first need a Telephone Consultation with a Clinician.
This also applies to patients that walk-in.
- Following the Telephone Consultation you will be offered a face to face appointment if appropriate.
- If a face to face appointment is not required additional services may be signposted.
Please note that Telephone Triage is not for:
- Fit (Sick) notes
- Existing Problems
- Non Urgent Problems
All Prescription and Fit Note requests will be processed by our Admin Team in line with our published turn around times.
Existing and non-urgent problems will require a routine pre-bookable appointment.
All patients have a named GP.
This GP is responsible for the co-ordination of all appropriate services required under the contract and ensuring they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).
The GP you next see will confirm who is your named GP, but please don't hesitate to ask.
If you have a preference to a named GP please let us know and we will try to accommodate your request.
Our Patient Online Service
Our Online Service enable you to book and cancel appointments, view your appointment history, order your repeat medication, update your contact details and view your summary clinical record and detailed coded record. Before using the service you must be registered. In most cases, you will need to do this at the surgery and you will need proof of ID if you are registering for access to your medical record.
Crown Heights Medical Centre - Patient Reference Group/Participation Group Report
Crown Heights Medical Centre has undertaken two surveys in 2014/15 and secured the views of our patient participation group and patient reference group to determine how investments may be made to support the practice during 2015/16. A copy of the report is available.
The results of the surveys which have been used to populate the report can be found by following the links for the patient reference group and patient services survey results.
Friends and Family Test
Have your say to improve your care.
We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice. It doesn’t take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services.
Please follow this link.
Are you ever unsure of what to do when your child is unwell?
Wessex Healthier Together is a useful resource to find information on where to go and when to get help. visit www.healthiertogetherwessex.nhs.uk for more information.
Are you feeling stressed or anxious?
italk provides access to psychological therapies for people in Basingstoke, Bordon, Eastleigh, Fareham, Gosport, Havant, New Forest, Petersfield, Test Valley and Winchester. Read more…
Parking at Crown Heights
The parking at Crown Heights is a shared parking facility with another surgery and tenants of the building. There are a limited number of spaces available, and patients should consider using alternative parking facilities in the town centre. When using the car park please only park in those spaces designated for patient parking, do not park in a disabled space unless you have a blue disabled badge, nor park in a doctor space unless you have a permit and under no circumstance should you park in the thoroughfare or on the slopes leading down to or up from the car park. Failure to do so may result in you receiving a parking notice.
CQC (Care Quality Commission) Accreditation
Crown Heights Medical Centre has been registered for CQC accreditation and more details may be obtained through visiting the CQC site where you can access the element of their website relevant to our practice following this link.
Healthwatch Hampshire is the new consumer champion for healthcare services across Hampshire. regarding what is good and what is not so good about healthcare services across the county. Crown Heights Medical Centre has always sought to improve its services and likes to think that it acts proactively regarding our patient's needs. If you feel that you would like to know more about what is good and what is not so good about healthcare in our community, or even contribute to the debate, why not visit http://www.healthwatchhampshire.co.uk/.
Crown Heights Medical Centre is a training practice
Fully qualified doctors experienced in hospital medicine are usually attached to the practice for a year. If you agree they may video your consultation. We also teach medical students who, with your permission, may occasionally observe your consultation. To read more follow this link.
Guide dogs are welcome at the surgery.
Medical Representatives are welcome at the practice but unfortunately we have ceased offering the opportunity for guest speakers to attend our clinical meetings or for coffee mornings. Should you wish to market a product you should advise the practice manager and he will liaise with the doctors regarding whether they wish to meet with you individually to review your products.
(Site updated 19/07/2016)