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8:00 a.m. to 6:30 p.m.The Crown Heights Medical Centre

bridgeCrown Heights Medical Centre is a long established medical practice serving the residents of Basingstoke and its surrounding villages.  We relocated to our current premises at Crown Heights, Basingstoke which is a modern, custom designed facility.  Crown Heights Medical Centre is situated on Alencon Link between the Railway and Bus Stations, we can be accessed by car, but car parking is extremely limited on site and is only for up to one hour - we do have parking provided at Festival Place, which is a flat 50 metre walk across the footbridge.  May we ask you to consider the elderly and disabled before parking on site unless you are very ill and feel that you cannot access our premises from Festival Place.

Our practice currently enjoys the support of 17 doctors and a full practice nursing team from 21 individual consulting rooms and 2 dedicated nursing suites.  We offer a full range of primary care services and welcome new patients. 

Unfortunately, we have to restrict the distances where we and our supporting staff will travel to provide care and therefore before you attempt to register at the practice you may wish to determine whether you reside  within our boundary.  The document which governs this is currently being revised and therefore you should contact the surgery for further information.

Crown Heights Medical Centre - Patient Reference Group/Participation Group Report

Crown Heights Medical Centre has undertaken two surveys in 2014/15 and secured the views of our patient participation group and patient reference group to determine how investments may be made to support the practice during 2015/16.  A copy of the report is available.

The results of the surveys which have been used to populate the report can be found by following the links for the patient reference group and patient services survey results.

Online Services

The 2014/15 GMS contract includes the requirement for practices to offer and promote ‘online services’ to patients by 31st March 2015. 

As a minimum, this should include: 

In order to access these facilities you need to apply for account access.  In order to obrtain this you will need to visit either Crown Heights Medical Centre or Crown Heights Lychpit Surgery in person and collect your initial registration details.

Further information on the progress regarding access to summary information and the whole programme is avaiable via this link

Friends and Family Test

Have your say to improve your care.

We would like your feedback on the care or treatment we give youany time you visit your GP or have contact with the practice. It doesn’t take long.

Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services.

The NHS Friends and Family Test.  Please follow this link or go to the bottom of this page and select the Patient Survey icon.

Thank you.

Missed Appointments

You may be surprised to know that we have a considerable quantity of appointments missed each month. 

We wanted to share with you the number of whole doctors and nurses that we lose appointments for a month e.g. In October 2014 we wasted the appointments for three whole doctors/nurses.

 Month Quantity of appointments missed Hours lostNumber of doctors/nurses wasted per month 
 September 569 85 More than 2
 October 799 121 More than 3
 November 738 110Almost 3 
 December 811 126 More than 3

So what impact does this have on you?

  • It represents approximately 20% of our clinical resources wasted (October 2014)
  • You wait longer for an appointment
  • It takes longer to get through to us on the telephone
  • Our staff have to work harder ; doctors, nurses, receptionsists

Are you feeling stressed or anxious?

italk provides access to psychological therapies for people in Basingstoke, Bordon, Eastleigh, Fareham, Gosport, Havant, New Forest, Petersfield, Test Valley and Winchester. Read more… 

Parking at Crown Heights

We have received reports recently of patients being awarded fixed penalty parking notices for parking outside of the designated car parking spaces in the underground car park.  These "parking tickets" are being awarded by parking wardens appointed by the landlord, who are responsible for ensuring that the car park is a safe place for residents and legitimate visitors.Road_Sign_No_Parking

Inestigation has revealed that the reason that many of our patients cannot park is due to other residents, commuters and even shoppers parking in patient and doctor parking spaces, reducing our capacity for parking.

It is with regret that we too have had to employ a similar company to ensure that our interests are looked after and that our patients are able to park legitimately in the spaces allocated to them in a space not occupied by individuals not visiting any of the practices on site..  This service will come into place from 24th March 2014.

When visiting the practice in future, please only park in those spaces designated for patient parking, do not park in a disabled space unless you have a blue disabled badge, not not park in a doctor space unless you have a permit and under no circumstance should you park in the thoroughfare or on the slopes leading down to or up from the car park. 

CQC (Care Quality Commission) Accreditation

Crown Heights Medical Centre has been registered for CQC accreditation and more details may be obtained through visiting the CQC site where you can access the element of their website relevant to our practice following this link.

We have completed the registration process and are eagerly awaiting our assessment.

Care Data

You have seen the media coverage about NHS plans to share patient information to improve healthcare outcomes. During recent weeks NHS England has heard concerns from patients, GPs and others. Having listened carefully to these concerns they accept that the public need more time to learn about information sharing and we have now extended the care.data public awareness campaign until the Autumn. A summary of the recent developments is as per that posted below, however, further information can be obtained through reading this guidance or through visiting this site for information regarding the summary care record.

  •  They will begin collecting data from GP surgeries in the Autumn, instead of the spring to allow more time to build understanding of the benefits of using the information, what safeguards are in place, and how people can object if they choose to;
  •  They  will work with patients and professional groups – including the BMA, RCGP, Healthwatch and listen to GPs – to develop additional practical steps to promote awareness with patients and the public, and ensure information is accessible and reaches all sections of the community, including people with disabilities;
  •  They will look into further measures that could be taken to build public confidence, in particular steps relating to scrutiny of ways in which the information will be used to benefit NHS patients; 

NHS England want to build public confidence in this programme so people fully understand the broad range of benefits throughout health and care services that information sharing can bring. 

Further Information 

Patients should call the dedicated patient information line on 0300 456 3531 the line is open Monday to Friday, 8am to 8pm and on Saturdays from 9am to 3pm. A text phone service is also available on 0208 7428620. 

Healthwatch

Healthwatch Hampshire is the new consumer champion for healthcare services across Hampshire. regarding what is good and what is not so good about healthcare services across the county.  Crown Heights Medical Centre has always sought to improve its services and likes to think that it acts proactively regarding our patient's needs.  If you feel that you would like to know more about what is good and what is not so good about healthcare in our community, or even contribute to the debate, why not visit http://www.healthwatchhampshire.co.uk/.


 

Crown Heights Medical Centre is a training practice 

Fully qualified doctors experienced in hospital medicine are usually attached to the practice for a year. If you agree they may video your consultation. We also teach medical students who, with your permission, may occasionally observe your consultation.

Guide dogs are welcome at the surgery.

Medical Representatives are welcome at the practice but unfortunately we have ceased offering the opportunity for guest speakers to attend our clinical meetings or for coffee mornings.  Should you wish to market a product you should advise the practice manager and he will liaise with the doctors regarding whether they wish to meet with you individually to review your products.

 
(Site updated 03/07/2015)
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