The Crown Heights Medical Centre
Crown Heights Medical Centre, formerly known as Church Grange Surgery is a long established medical practice serving the residents of Basingstoke and its surrounding villages. We have relocated to new premises at Crown Heights, Basingstoke into modern, custom designed facilities. Crown Heights Medical Centre is situated on Alencon Link between the Railway and Bus Stations, we can be accessed by car, but car parking is extrmely limited on site and is only for up to one hour - we do have parking provided at Festival Place, which is a flat 50 metre walk across the footbridge. May we ask you to consider the elderly and disabled before parking on site unless you are very ill and feel that you cannot access our premises from Festival Place.
Our practice currently enjoys the support of 17 doctors and a full practice nursing team from 21 individual consulting rooms and 2 dedicated nursing suites. We offer a full range of primary care services and welcome new patients.
Seasonal Influenza Vaccinations
Our seasonal influenza vaccination programme commences from the 30th September 2009, where the at risk groups detailed are encouraged to make an appointment to be vaccinated.
Influenza vaccines is recommended for all people over 65 and for those people under 65 who have the following conditions:
- serious heart or chest complaints, including asthma,
- serious kidney or liver disease,
- diabetes,
- lowered immunity due to disease or treatment, or
- had a stroke or transient ischaemic attack (TIA).
Everyone in an at-risk group is eligible for a free flu vaccination. This is the best protection against the virus. Around four million people under 65 in England are in one of these high-risk categories, but only 45% of them had the flu jab in 2007.
Patient Participation
Crown Heights Patient Participation Group is now operating
after a successful recruiting drive. 9 Patients have so far come forward to work in the group, which is expected to bring about some changes in the practice.
Membership of the group is open to all registered patients with thos who wish to become involved in the Executive Committee already forming into a group. Further details regarding the group are available from the Patient Group element of this website.
Want to Change your lifestyle, Improve you health and perhaps make lifestyle changes for the better?
Click on the Blue Man or select the Family Health - Change for Life Link on the Right.
Great News for Patients
After many months of negotiation, we are delighted to advise you that we have reached agreement with the owners of Festival Place to be able to connect the Festival Place Car Park with the footbridge crossing Churchill Way. This will allow our patients to park in Festival Place and take a short flat walk across the footbridge directly into our premises.
For details on charges please go to the Festival Place website.
Did you know that we have set up a separate part of our website to cater for like minded people - those who wish to provide help and support for the people of Basingstoke? We have our first "partner", the widely know "Basingstoke and Deane 'Young at Heart' over 55's forum". Please visit this element of our website for details of this group and others as we join up.
Are you a carer
Do you look after someone who is ill, frail, disabled or mentally ill? If so, you are a carer. 
We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.
Want more help, then follow this link or through selecting the "Carers" home page from the right hand column.
Online appointments
Quick access to our online appointments system. Easy to register and even easier to make an appointment, with no telephone queue or charge. Not registered? Why not register and give it a try? You can still use the telephone or call in: it just offers you yet another option to make an appointment.
We need help
Crown Heights Medical Centre spends over £4,000 a year on postage alone writing to patients to inform them of routine matters, such as when influenza vaccines are available, routine practice information etc etc. We are soon to purchase an upgrade for our computer software package to allow us to send out reminders for appointments by email and/or text. At this stage, we are simply looking at upgrading the system to send text messages, as the email option is not yet ready, but it would help us if you could share your mobile telephone number/email address with us now so that we can prepare to update your records.
You could help us not only reduce the amount of money that we spend on postage, but also help us to reduce the 14,000 envelopes we routinely use a year and reams of printing paper. If you would like us to update your records in preparation for this upgrade, might I ask you to email to us your mobile telephone number and we will start to update your records in preparation for the software upgrade. We promise not to bombard you with emails, but each email will have an option to unsubscribe if you find that you do not like it.
You can help us by updating your records through completing our patient records update form. If you only want us to contact you by either email or text, simply enter your number and or your email address.
Appointments on the same day
As well as offering routine appointments from 08:00 a.m to 7:30 p.m Monday to Thursday and 7:30 a.m to 6:30 p.m on Friday, did you know that Crown Heights Medical Centre has a same day service offering access to a doctor? This service is free of charge and is available through our rapid access clinic. Should you need an appointment quickly please do not hesitate to telephone 01256 329021 and enquire about a rapid access appointment.
Not only can you register online and once registered you can take advantage of our on-line booking system.
We are also able to offer a service to patients whose first language is not English and we have access to a number of doctors who can speak other languages
Pharmacy Opening
Crown Heights has a pharmacy on site offering a full range of pharmacy services.
The pharmacy opening hours are:
Mon - Fri 07:30 a.m. to 11:00 p.m.
Sat 08:30 a.m. to 11:00 p.m.
Sun 10:00 a.m. to 6:00 p.m.
Video Library now Open
The practice has added a number of links to the "NHS Choices" web site where a number of web based videos ('000 s) are hosted. These short, but informative clips provide a lot of useful information for patients regarding a variety of condition, too many to list here. Please take a look by selecting this link which takes you to the page, or selecting "Video Library" from the menu list on the right hand side of this page.
Extended Opening Hours
The practice has been given authority to extend its opening hours from the 1st July 2008. Further information is contained on our appointments page.
Out of Hours
Health Care is available from the practice Monday to Friday, but through an organisation called Hantsdoc, we provide healthcare 365 days a year, 24 hours a day. If you require to see a doctor and the practice is closed, contact Hantsdoc
Car Parking and Access
Car Parking is very limited with spaces made available in our underground car park for disabled patients and for those either staying for 15 minutes of less, or for dropping off patients. Details of how to access the practice are available within a printable guide as is a map detailing local car parks. There is ample parking in the adjacent town centre car parks as well as ready access to the main rail and bus stations which are within 400 metres distance. The practice is also on the Basingstoke Park and Ride route. For those patients who are able to access Basingstoke Community Transport, details of their rates and contact details are accessible here.
Are you utilising the full potential of the website? Well you may want to look around a little further as you can order your repeat prescriptions on-line and now you can book appointments on line too.
Private treatment
We do not offer private GP services from our premises, however, we are keen to promote those services that cannot be provided by the NHS from our premises, or those that are in short supply. We are pleased to advise you that from the 23rd July 2008, we will be offering a private osteopathy and a counselling and clinical hypnotherapy/ service. Further details are available by following this link.
Crown Heights Medical Centre is a training practice.
Fully qualified doctors experienced in hospital medicine are usually attached to the practice for a year. If you agree they may video your consultation. We also teach medical students who, with your permission, may occasionally observe your consultation.
Guide dogs are welcome at the surgery.
Medical Representatives are welcome at the practice but unfortunately we have ceased offering the opportunity for guest speakers to attend our clinical meetings or for coffee mornings. Should you wish to market a product you should advise the practice manager and he will liaise with the doctors regarding whether they wish to meet with you individually to review your products.