The Crown Heights Medical Centre
Crown Heights Medical Centre is a long established medical practice serving the residents of Basingstoke and its surrounding villages. We relocated to our current premises at Crown Heights, Basingstoke which is a modern, custom designed facility. Crown Heights Medical Centre is situated on Alencon Link between the Railway and Bus Stations, we can be accessed by car, but car parking is extremely limited on site and is only for up to one hour - we do have parking provided at Festival Place, which is a flat 50 metre walk across the footbridge. May we ask you to consider the elderly and disabled before parking on site unless you are very ill and feel that you cannot access our premises from Festival Place.
Our practice currently enjoys the support of 17 doctors and a full practice nursing team from 21 individual consulting rooms and 2 dedicated nursing suites. We offer a full range of primary care services and welcome new patients.
Unfortunately, we have to restrict the distances where we and our supporting staff will travel to provide care and therefore before you attempt to register at the practice you may wish to determine whether you reside within our boundary.
Parking at Crown Heights
We have received reports recently of patients being awarded fixed penalty parking notices for parking outside of the designated car parking spaces in the underground car park. These "parking tickets" are being awarded by parking wardens appointed by the landlord, who are responsible for ensuring that the car park is a safe place for residents and legitimate visitors.
Inestigation has revealed that the reason that many of our patients cannot park is due to other residents, commuters and even shoppers parking in patient and doctor parking spaces, reducing our capacity for parking.
It is with regret that we too have had to employ a similar company to ensure that our interests are looked after and that our patients are able to park legitimately in the spaces allocated to them in a space not occupied by individuals not visiting any of the practices on site.. This service will come into place from 24th March 2014.
When visiting the practice in future, please only park in those spaces designated for patient parking, do not park in a disabled space unless you have a blue disabled badge, not not park in a doctor space unless you have a permit and under no circumstance should you park in the thoroughfare or on the slopes leading down to or up from the car park.
CQC (Care Quality Commission) Accreditation
Crown Heights Medical Centre has been registered for CQC accreditation and more details may be obtained through visiting the CQC site where you can access the element of their website relevant to our practice following this link.
We have completed the registration process and are eagerly awaiting our assessment.
You have seen the media coverage about NHS plans to share patient information to improve healthcare outcomes. During recent weeks NHS England has heard concerns from patients, GPs and others. Having listened carefully to these concerns they accept that the public need more time to learn about information sharing and we have now extended the care.data public awareness campaign until the Autumn. A summary of the recent developments is as per that posted below, however, further information can be obtained through reading this guidance.
- They will begin collecting data from GP surgeries in the Autumn, instead of the spring to allow more time to build understanding of the benefits of using the information, what safeguards are in place, and how people can object if they choose to;
- They will work with patients and professional groups – including the BMA, RCGP, Healthwatch and listen to GPs – to develop additional practical steps to promote awareness with patients and the public, and ensure information is accessible and reaches all sections of the community, including people with disabilities;
- They will look into further measures that could be taken to build public confidence, in particular steps relating to scrutiny of ways in which the information will be used to benefit NHS patients;
NHS England want to build public confidence in this programme so people fully understand the broad range of benefits throughout health and care services that information sharing can bring.
Patients should call the dedicated patient information line on 0300 456 3531 the line is open Monday to Friday, 8am to 8pm and on Saturdays from 9am to 3pm. A text phone service is also available on 0208 7428620
Healthwatch Hampshire is the new consumer champion for healthcare services across Hampshire. regarding what is good and what is not so good about healthcare services across the county. Crown Heights Medical Centre has always sought to improve its services and likes to think that it acts proactively regarding our patient's needs. If you feel that you would like to know more about what is good and what is not so good about healthcare in our community, or even contribute to the debate, why not visit http://www.healthwatchhampshire.co.uk/.
Quick access to our online appointments system.Please note that this service is only available for those patients who are registered to receive NHS treatment.If you are registered to receive NHS treatment with the practice it is simple to enrol for this service. Once enrolled it offers rapid and easy access to make an appointment, with no telephone queue or charge.
Why not enroll now and give it a try? You can still use the telephone or call in: it just offers you yet another option to make an appointment quickly and without having to make a telephone call or visit the surgery.
Not only can you register online and once registered you can take advantage of our on-line booking system.
We are also able to offer a service to patients whose first language is not English and we have access to a number of doctors who can speak other languages
Appointments on the same day
As well as offering routine appointments from 08:00 a.m to 6:30 p.m Monday to Thursday and 8:00 a.m to 6:00 p.m on Friday, did you know that Crown Heights Medical Centre has a same day service offering access to a doctor? This service is free of charge and is available through our rapid access clinic. Should you need an appointment quickly please do not hesitate to telephone 01256 329021 and enquire about a rapid access appointment.
Crown Heights Medical Centre is a training practice.
Fully qualified doctors experienced in hospital medicine are usually attached to the practice for a year. If you agree they may video your consultation. We also teach medical students who, with your permission, may occasionally observe your consultation.
Guide dogs are welcome at the surgery.
Medical Representatives are welcome at the practice but unfortunately we have ceased offering the opportunity for guest speakers to attend our clinical meetings or for coffee mornings. Should you wish to market a product you should advise the practice manager and he will liaise with the doctors regarding whether they wish to meet with you individually to review your products.
(Site updated 04/03/2014)