The Crown Heights Medical Centre
Crown Heights Medical Centre is a long established medical practice serving the residents of Basingstoke and its surrounding villages. We relocated to our current premises at Crown Heights, Basingstoke which is a modern, custom designed facility. Crown Heights Medical Centre is situated on Alencon Link between the Railway and Bus Stations, we can be accessed by car, but car parking is extremely limited on site and is only for up to one hour - we do have parking provided at Festival Place, which is a flat 50 metre walk across the footbridge. May we ask you to consider the elderly and disabled before parking on site unless you are very ill and feel that you cannot access our premises from Festival Place.
Our practice currently enjoys the support of 17 doctors and a full practice nursing team from 21 individual consulting rooms and 2 dedicated nursing suites. We offer a full range of primary care services and welcome new patients.
Unfortunately, we have to restrict the distances where we and our supporting staff will travel to provide care and therefore before you attempt to register at the practice you may wish to determine whether you reside within our boundary.
Lychpit Surgery expansion
Crown heights Medical Centre Lychpit Surgery will be expanding on the 1st January 2014 to accommodate the patients previously registered at the adjacent East Barn Surgery. In order to accommodate the additional patients, Lychpit Surgery has recently been refurbished and new staff are being recruited to match our capacity with the increased demand.
If you are registered at Lychpit Surgery already, you should have received a letter regarding this matter, illustrating why we took this decision and the action that we will take.
Seasonal Influenza Vaccinations
Our seasonal influenza vaccination programme commences from the end of September 2013 where the at risk groups detailed are encouraged to make an appointment to be vaccinated.
It is recommended that you have an influenza vaccination if you:
- are 65 years old or over
- are pregnant (see below)
- have a serious medical condition (see below)
- are living in a long-stay residential care home or other long-stay care facility (not including prisons, young offender institutions or university halls of residence)
- are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- are a frontline health or social care worker
If you are the parent of a child who is over six months old and has a long-term condition on the list above, speak to your GP about the flu vaccine. Your child's condition may get worse if they catch influenza and therefore vaccination is recommended.
Everyone in an at-risk group is eligible for a free flu vaccination. This is the best protection against the virus. Around four million people under 65 in England are in one of these high-risk categories, but only 45% of them had the flu jab in 2007.
At Crown Heights Medical Centre we send out thousands of letters each month to patients to remind them of the eligibility to attend for a variety of things such as asthma and diabetes checks as well as reminders for at risk groups for influenza, MMR vaccination etc.
We are trying to improve the way that we communicate with patients through using email and text messaging. If you would be interested in reducing the amount of paper that we generate and allowing us to utilise the money that we spend on patient care and provide you with reminders for when your appointment is due, please follow this link and complete a simple questionnaire.
CQC (Care Quality Commission) Accreditation
Crown Heights Medical Centre has been registered for CQC accreditation and more details may be obtained through visiting the CQC site where you can access the element of their website relevant to our practice following this link.
We have completed the registration process and are eagerly awaiting our assessment.
Healthwatch Hampshire is the new consumer champion for healthcare services across Hampshire. regarding what is good and what is not so good about healthcare services across the county. Crown Heights Medical Centre has always sought to improve its services and likes to think that it acts proactively regarding our patient's needs. If you feel that you would like to know more about what is good and what is not so good about healthcare in our community, or even contribute to the debate, why not visit http://www.healthwatchhampshire.co.uk/.
Quick access to our online appointments system.Please note that this service is only available for those patients who are registered to receive NHS treatment.If you are registered to receive NHS treatment with the practice it is simple to enrol for this service. Once enrolled it offers rapid and easy access to make an appointment, with no telephone queue or charge.
Why not enroll now and give it a try? You can still use the telephone or call in: it just offers you yet another option to make an appointment quickly and without having to make a telephone call or visit the surgery.
Not only can you register online and once registered you can take advantage of our on-line booking system.
We are also able to offer a service to patients whose first language is not English and we have access to a number of doctors who can speak other languages
Patient Participation Report
The practice have undertaken a piece of work which incorporates the contributions of the patient participation group with feedback from the patient reference group. Please follow this link.
Membership of the group is open to all registered patients with those who wish to become involved in the Executive Committee already forming into a group. Further details regarding the group are available from the Patient Group element of this website.
The Group is now starting to address a number of issues in the practice on such topical issues as prescribing and is now about to engage in assisting in the publication of the practice newsletter. Why not sign up now and get a copy delivered to your email inbox?
Crown Heights on Facebook - Here now
Interested in keeping up to date with who is new, what is new and how things are moving at your practice, but don't have time to access this website? If you like us sufficiently, please select the like button and get updated immediately.
Are you a carer
Do you look after someone who is ill, frail, disabled or mentally ill? If so, you are a carer. We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.
Want more help, then follow this link or through selecting the "Carers" home page from the right hand column.
Appointments on the same day
As well as offering routine appointments from 08:00 a.m to 6:30 p.m Monday to Thursday and 8:00 a.m to 6:00 p.m on Friday, did you know that Crown Heights Medical Centre has a same day service offering access to a doctor? This service is free of charge and is available through our rapid access clinic. Should you need an appointment quickly please do not hesitate to telephone 01256 329021 and enquire about a rapid access appointment.
Crown Heights Medical Centre is a training practice.
Fully qualified doctors experienced in hospital medicine are usually attached to the practice for a year. If you agree they may video your consultation. We also teach medical students who, with your permission, may occasionally observe your consultation.
Guide dogs are welcome at the surgery.
Medical Representatives are welcome at the practice but unfortunately we have ceased offering the opportunity for guest speakers to attend our clinical meetings or for coffee mornings. Should you wish to market a product you should advise the practice manager and he will liaise with the doctors regarding whether they wish to meet with you individually to review your products.
(Site updated 02/12/2013)