News:

The patient participation group is up and running

 

 

Same day appointments at Crown Heights Medical Centre via our rapid access service

Do you know that you can make appointments now on-line?  Follow this link for more details

Out of Hours
Health Care is available from the practice Monday to Friday, but through an organisation called Hantsdoc, we provide healthcare 365 days a year, 24 hours a day.  If you require to see a doctor and the practice is closed, contact Hantsdoc 

Did you know that the practice has a branch surgery at Lychpit?

 

Practice Information (downloadable information)

Practice Information

Patient Leaflet

The practice has a patient leaflet, which can be collected from reception, or downloaded here 

Complaints Procedure

Regretably, patients sometimes find elements of our service not to their satisfaction.  Whilst we hope that the service that we provide does not cause you to complain, but with almost 20,000 patients we sometimes get things wrong.  If you feel that we have let you down or part of our service could be improved, please download our practice complaints procedure

Access to Health Records

Should you wish to have access to your health records the practice can provide you with this information.  It is subject to Data Protection law, however, should you wish to find out more please select download our Access to Health Records procedure

Access to the Practice

Whether you are able bodied or not, you may find our access statement useful if you wish to access our premises

Results of Patient Survey

Our patient survey for 2008/09 is available for you to view online, as is the practice's comments and report by the practice manager