Crown Heights Medical CentreTel: 01256 329021
Lychpit SurgeryTel: 01256 329021
Festival Place are refurbishing their car park, you can still access Crown Heights from the car park but you may need to give yourself more time to walk through level B1. More info can be found at https://www.festivalplace.co.uk/about-festival-place/press-and-media/festival-place-car-park-refurb-january-2018-update/
Level B1 is completely closed until 23/02/18 - access from the car park is via the lifts opposite Next and through the Bus Station
We are changing our Online Appointment system
Please read the following document
Appointments Online Changes
NEWS on appointment availability Message to Patients
You can make an appointment to see your doctor or practice nurse by telephoning 01256 329021. This line is busiest before 11.00am. If possible please phone later, especially if you are requesting a routine appointment.
We are happy for you to see any of our doctors, however it is often better to stay with one doctor for continuity of care, especially during one episode of illness.
There is always a doctor available, but of course your "usual" doctor may be away on holiday or on a day. Please see the Opening Times tab for which doctors work when.
We offer the following types of appointments:
This facility is available for all our overseas patients who need the assistance of a translator. When booking your appointment please request a double appointment with your doctor and advise us that you would like the assistance of a translator.
If you cannot attend an appointment for any reason PLEASE INFORM US AS SOON AS POSSIBLE in order for us to give the slot to someone else. Even a last minute cancellation can sometimes be used. If you do not cancel and you do not turn up we reserve the right to use our DNA policy.
Improving access to general practice: evening and weekend appointments now available
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another NHS setting nearby [NB: practices should amend to reflect local arrangements]. Talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Quick access to our online appointment system. Please note that this service is only available for those patients who are registered to receive NHS treatment.If you are registered to receive NHS treatment with the practice it is simple to enrol for this service. Once enrolled it offers rapid and easy access to make an appointment, with no telephone queue or charge.
IF YOU NEED A HOME VISIT PLEASE CALL BEFORE 10.30 a.m.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception BEFORE 10.30 A.M.
You may only request a home visit if you are housebound or are too ill to visit the practice on that day.
You may get a phone call from your G.P. after you request a visit. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less.
Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SAP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury. Please note you should allow 5 working days for your fit note to be ready for collection.
For more information see the DirectGov website (where this information was sourced)
Crown Heights Medical Centre has participated in training doctors for general practice for many years.
Qualified doctors who have already completed at least three years of hospital training join us for one year's experience to complete their training and you may be offered an appointment with them. In our role as a training practice we are regularly inspected to ensure a high quality of care and efficient administration.
We also have medical students attached to the practice. You will always be asked beforehand if a medical student may be present at a consultation. Some of our nurses and health visitors are also qualified to train others and may have students attending their clinics from time to time.
There may be research projects within the practice from time to time. If you are involved you will always be fully informed.
If you telephone the practice after 6:30 p.m. on Monday to Friday, through to 8:00 a.m the next morning (or 8:00 a.m. on Monday if telephoning after 6:30 p.m. on Friday) you will receive a recorded message advising you that if you wish to receive out of hours services you should call NHS 111 (One One One). NHS 111 is a service which has been introduced by the Government to assist you in finding the right service to help you when you have a concern about your health out of hours.
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
How does it work? Typetalk or textphone
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
For less urgent health needs, contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.
Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A Typetalk Relay Assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer.
If you cannot attend an appointment for any reason PLEASE INFORM US AS SOON AS POSSIBLE in order for us to give the slot to someone else.
ON THE DAY - please telephone 01256 329021.MORE THAN 24 HRS - email, telephone us or or use the online appointments system.
Even a last minute cancellation can sometimes be used. If you do not cancel and you do not turn up we reserve the right to use our DNA policy.
The DNA policy applies to patients who have missed three appointments. We have a huge number of appointments wasted by patients not coming, sometimes even when they booked on the day! If you regularly miss appointments we reserve the right to remove you from our list as this is not fair on the vast majority of our patients who turn up at the right time.
It may be frustrating when your Doctor runs late but this is due to the time they are giving another patient. One day this may be you,. We do try to run on time so be please be patient. If you arrive late however we reserve the right not to see you. The receptionist will ask your G.P. if they are prepared to see you when you do arrive.If you know you may be a few minutes late it is best to ring ahead. Most doctors will still see you if their workload permits it.
Please click on the link below to open details about requesting a chaperone. If you have any concerns please ask at Reception who will be only too pleased to help.
Do you require a Chaperone?
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